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Tenancy Matters

Damage to your rental property 

For information on what you need to do if your rental property is damaged in the flood vist - Repairs after a natural disaster 

Disputes Process 

Landlords and tenants have options for resolving disputes - self-resolution, FastTrack Resolution, mediation or Tenancy Tribunal hearings. To find out how the different resolutions work visit - Dispute process 

Ending a tenancy 

Both tenants and landlords have responsibilities when a tenancy ends. To find out about what you need to do visit - Ending a Tenancy 

For all other tenancy matters visit Tenancy Services or call 0800 836 262.

Urgent repairs

Call us on 0800 801 601 and select 'option 4 - repairs and maintenance', anytime.

Urgent repairs are problems that affect your health and safety. We'll fix these within 4 hours, wherever possible.

Urgent repairs can include:

  • blocked drains, toilet or sewage problems
  • gas leaks or bad water leaks
  • no power or hot water
  • electrical faults.

General and tenant enquiries

Our Customer Support Centre provides responses for all enquiries between 8am to 6pm, Monday to Friday and 24/7 for urgent calls.

Freephone: 0800 801 601 (New Zealand only)

Email: or use our feedback form


  • Ezispeak is a free, phone-based interpreter service that lets you talk to us in the language you feel comfortable using. You can ask for Ezispeak whenever you call us.
  • See the languages and other details on the Ezispeak website

New Zealand Relay Service

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