For information on what you need to do if your rental property is damaged in the flood vist - Repairs after a natural disaster
Landlords and tenants have options for resolving disputes - self-resolution, FastTrack Resolution, mediation or Tenancy Tribunal hearings. To find out how the different resolutions work visit - Dispute process
Both tenants and landlords have responsibilities when a tenancy ends. To find out about what you need to do visit - Ending a Tenancy
For all other tenancy matters visit Tenancy Services or call 0800 836 262.
Call us on 0800 801 601 and select 'option 4 - repairs and maintenance', anytime.
Urgent repairs are problems that affect your health and safety. We'll fix these within 4 hours, wherever possible.
Urgent repairs can include:
Our Customer Support Centre provides responses for all enquiries between 8am to 6pm, Monday to Friday and 24/7 for urgent calls.
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