Contact your insurance company directly. However, if you have a dispute with your insurance ICNZ can help you navigate the disputes process.
If this is you call ICNZ on +64 4 472 5230 or email icnz@icnz.org.nz
To learn more about EQC cover for storm damage and landslips visit - EQC
To make an EQC claim visit EQC Claims or by calling 0800 DAMAGE (0800 326 243)
Dealing with the aftermath of a natural disaster can be stressful for homeowners and it’s important they have access to the independent support they need.
The New Zealand Claims Resolution Service (NZCRS) is a free service that provides homeowners with independent advice, case management where appropriate, and access to legal and technical services after a natural disaster.
Homeowners who are impacted by any natural disasters should talk to their insurer in the first instance. If they have concerns about their claim or are unsure about the process, they can contact NZCRS on 0508 624 or www.nzcrs.govt.nz
Disclaimers and Copyright
While every endeavour has been taken by the to ensure that the information on this website is
accurate and up to date, shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith.
Some of the information available in this site is from the New Zealand Public domain and supplied by relevant
government agencies. cannot accept any liability for its accuracy or content.
Portions of the information and material on this site, including data, pages, documents, online
graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced
information or material is copyright to the respective provider.
© - / +64 6 000 0000 /
